Privacy Policy
The following document sets forth the Privacy Policy for the Site Fixer website.
www.sitefixer.au
Site Fixer is committed to protecting your privacy and handling your personal information in a secure and responsible manner. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Australian Privacy Principles
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner website:
www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we may collect include:
Names
Addresses
Email addresses
Phone numbers
We collect this information to:
Provide our services
Respond to enquiries
Manage bookings, quotes and job requests
Communicate with you
Improve our services
We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use.
You may opt out of marketing communications at any time by contacting us.
How we collect Personal Information
We may collect your Personal Information in a number of ways, including:
Phone calls and emails
Website enquiries and forms
Service requests and bookings
Correspondence
Publicly available sources
Third parties where relevant
We may also use cookies on our website to improve your experience.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information such as health information, political opinions, religious beliefs, or criminal records.
We will only use sensitive information:
For the purpose for which it was provided
With your consent
Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you.
However, in some cases we may receive information from third parties such as facilities managers, property managers, or authorised representatives. In these cases, we will take reasonable steps to ensure you are aware of the information provided.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
Where you have provided consent
To contractors or service providers assisting in delivering our services
Where required or authorised by law
Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
Personal Information may be stored in secure digital systems, job management platforms, and internal records.
When your Personal Information is no longer required, we will take reasonable steps to destroy or de-identify it.
Some records may be retained for a minimum of 7 years where required for business or legal purposes.
Access to your Personal Information
You may request access to the Personal Information we hold about you and request corrections if necessary.
To do so, please contact us in writing.
We do not charge a fee for access requests but may charge a reasonable administrative fee for providing copies.
We may require identification before releasing information.
Maintaining the Quality of your Personal Information
We aim to keep your Personal Information accurate, complete, and up to date.
If you believe the information we hold is incorrect, please contact us so we can update it.
Policy Updates
This Privacy Policy may be updated from time to time and will be available on our website.
Privacy Policy Enquiries
If you have any questions or complaints about this Privacy Policy, please contact:
Shane Bohan
Site Fixer
Unit 8, 222 Mount Crosby Road
Tivoli QLD 4305
Postal:
PO Box 2356
North Ipswich QLD 4305
Phone: 0484 912 245
Email: shane@sitefixer.au